Journal of Research in Pharmacy Practice

ORIGINAL ARTICLE
Year
: 2021  |  Volume : 10  |  Issue : 3  |  Page : 133--137

Patients' satisfaction with the community pharmacy services in Iran


Ali Saffaei1, Azadeh Moghaddas2, Ali Mohammad Sabzghabaee3 
1 Skull Base Research Center, Loghman Hakim Hospital; Students' Research Committee, Department of Clinical Pharmacy, Shahid Beheshti University of Medical Sciences, Tehran, Iran
2 Department of Clinical Pharmacy and Pharmacy Practice, Isfahan University of Medical Sciences, Isfahan, Iran
3 Isfahan Clinical Toxicology Research Center, Isfahan University of Medical Sciences, Isfahan, Iran

Correspondence Address:
Dr. Ali Mohammad Sabzghabaee
Isfahan Clinical Toxicology Research Center, Isfahan University of Medical Sciences, Isfahan
Iran

Objective: This study aimed to measure patient satisfaction with community pharmacy in Isfahan, Iran, in 2019. Methods: In this cross-sectional study (2019), we selected 104 pharmacies located in the second largest city of Iran (Isfahan) based on systematic random sampling and at least five clients at different times of a day who finished the process of obtaining medications from the pharmacies were randomly selected for a short and structured interview using the Persian version of the MacKeigan and Larson questionnaire for measuring patients' satisfaction with pharmacy services. Findings: The reliability of the questionnaire was confirmed after distributing 520 among the patients (r = 0.958). No significant difference was observed between sex, marital status, housing status, and total satisfaction score based on the results. In addition, there was a significant difference between educational levels, location, job status, insurance status, real income, and total score of satisfaction (P < 0.05). Our results revealed acceptable satisfaction in some aspects, such as paying attention to pharmacists, the general condition of the pharmacy, and their technical competence. On the other hand, the patients were not satisfied enough in different aspects, for example, counseling, accessibility to their needed drugs, and expenses. Conclusion: Patient satisfaction needs to be improved and enhanced in the case of counseling the patients on their medications, and drug accessibility and expenses remain the primary source of dissatisfaction in the studied population, which should be noted by the Iranian Food and Drug Organization and other related authorities.


How to cite this article:
Saffaei A, Moghaddas A, Sabzghabaee AM. Patients' satisfaction with the community pharmacy services in Iran.J Res Pharm Pract 2021;10:133-137


How to cite this URL:
Saffaei A, Moghaddas A, Sabzghabaee AM. Patients' satisfaction with the community pharmacy services in Iran. J Res Pharm Pract [serial online] 2021 [cited 2022 Jan 16 ];10:133-137
Available from: https://www.jrpp.net/article.asp?issn=2319-9644;year=2021;volume=10;issue=3;spage=133;epage=137;aulast=Saffaei;type=0